payo70 Withdrawal & KYC Guide
By the end of this page you will know which documents to upload, how the ৳700 minimum and the ৳130,000 daily cap work, and what to fix when a cash-out is refused.
Before you request a cash-out: three checks
Withdrawal is the slowest part of any online account, and almost all of that delay comes from three things: unfinished bonus turnover, a profile that has not been verified, and a wallet number that does not belong to the account holder. Settle those first and a payout usually lands in about 4 minutes.
This guide is written for players in Bangladesh using taka. The website and the app show the same screens, the same ৳700 minimum and the same daily cap, so nothing here changes depending on how you log in. Read the section that matches where you are stuck, or work through it from the top if this is your first cash-out.
The numbers worth knowing first
| Item | What it means for you |
|---|---|
| Minimum withdrawal | ৳700 per request. Smaller balances stay in the wallet until they reach it. |
| Standard daily cap | ৳130,000 across the whole day, not per request. |
| Typical payout time | About 4 minutes once the request is approved. |
| Minimum deposit | ৳350, and it posts in about 5 minutes. |
| Bonus wagering | 20× before bonus funds can leave the account. |
| First withdrawal check | Up to 1 hour on top of the normal payout time. |
| KYC review | Up to 12 hours from upload, required before your first withdrawal. |
Five steps from a payo70 request to your wallet
The order matters here. Skipping the second step is the reason most first cash-outs sit in review instead of arriving.
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Finish the bonus turnover
Bonus money carries 20× wagering. Open the bonus screen and read how much turnover is left. If you request a withdrawal before that counter clears, the remaining bonus and anything won from it is removed, so clear the line first and keep the whole balance.
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Confirm that KYC is approved
The first withdrawal cannot pass an unverified profile. Upload your ID and wait for the review, which takes up to 12 hours, then check that the profile shows verified before you send a request. Every withdrawal after that skips the queue entirely.
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Open Wallet and choose Withdraw
Type the amount in taka. Anything below ৳700 cannot be submitted. Where you have the choice, send the money back through the method you used to deposit; it keeps the paper trail short if the transfer is ever queried.
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Match the destination to your own name
bKash, Nagad and Rocket payouts go to a wallet registered in your name. A friend's number, a relative's account or a single mistyped digit will bounce the transfer and can pull the request into manual review, which takes far longer than sending it correctly the first time.
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Keep the request ID until the SMS arrives
A normal payout lands in about 4 minutes. If the status still reads pending after that, open 24/7 live chat and paste the request ID from the confirmation screen. Support can see exactly where the money is sitting and tell you what is holding it.
What the ৳130,000 daily cap means in practice
The cap is a daily total, not a per-request ceiling. It resets on the UTC+06 day, so a request sent late at night counts against that same day and not the next one.
If a large win pushes you past the cap, the balance does not disappear. Send what fits today and take the rest tomorrow. Splitting a payout across two days is always cleaner than sending one request that the system has to hold or return.
| Tier | Monthly turnover needed | Daily withdrawal cap |
|---|---|---|
| Copper | No minimum, this is where every account starts | ৳130,000 |
| Silver | ৳80,000 | ৳210,000 |
| Gold | ৳250,000 | ৳350,000 |
| Platinum | ৳800,000 | ৳570,000 |
| Titanium | ৳2,500,000 | ৳940,000 |
| Royal | ৳8,100,000 | ৳1,500,000 |
Tiers move on monthly turnover, not on how much you deposit, and the higher cap applies from the moment the tier changes. Platinum, Titanium and Royal also come with a personal manager, which is the fastest route for a payout that needs a human decision.
When a payout is held or sent back
Rejections are not random. Nearly every one maps to a row below, and most can be fixed from the profile screen without waiting for a reply from anyone.
| What you see | Why it happens | What to do |
|---|---|---|
| Wagering not complete | Bonus turnover is still outstanding at 20×. | Check the bonus screen and keep playing until the counter clears, then request again. |
| Name does not match | The profile name differs from the NID, passport or licence you uploaded. | Correct the profile to the exact spelling on the document and upload both sides again. |
| Wallet belongs to someone else | The bKash or Nagad number is not registered in the account holder's name. | Add a wallet in your own name. Payouts only go to the account holder. |
| Bonus cancelled | A withdrawal was requested while a bonus was still active. | The remaining bonus is removed and the cash portion is paid out. Take a bonus only when you plan to play it through. |
| Document unreadable | Glare, blur, cropped edges or a photo of a photocopy. | Retake it in daylight with the whole card inside the frame and all four corners visible. |
| Request above the daily cap | The day's total is already past your tier limit. | Send the remainder the next day, or raise your tier through turnover. |
| Duplicate account check | Two profiles share an ID, a phone number or a wallet. | Keep one account. Support will close the duplicate before any payout is released. |
A held request is not a lost request. Your money stays in the balance while the check runs, and you can see the status in Wallet at any time. What you should not do is send a second request for the same amount while the first is still open, because that slows both of them down.
KYC once, and the queue never comes back
Verification is a one-time step. It is required before your first withdrawal and only again if you change your name, your phone number or your payment method.
Three documents are accepted
- National ID Card (NID)Front and back, both readable, not expired.
- PassportThe photo page only. Useful if your NID is worn or the laminate has lifted.
- Driving LicenceBoth sides, with the licence number clearly visible.
One document is enough. Pick the one with the sharpest photo and the longest time left before it expires.
How the upload works
- Open your profile and go to the Verification section.
- Choose the document type you are sending.
- Photograph the front with every corner inside the frame and no glare across the number.
- Photograph the back wherever the document has one.
- Check that the name and date of birth on the card match the profile exactly, then submit.
- Wait for the review. It takes up to 12 hours and you get a message the moment it finishes.
The name on the document and the name on the profile have to match character for character. A missing middle name, or a different spelling of the same name, is enough to have the file returned, and each return puts you back at the end of the queue.
Do the upload the same day you register. Twelve hours passes quickly when you are waiting on a payout, and it feels much longer at midnight with a win sitting in the balance.
Photo rules that pass the first review
Most returns are about the photograph, not the person. Six habits cover almost every case.
| Requirement | Why it matters |
|---|---|
| Whole document in frame | Cropped edges hide the corner seals that confirm the card is genuine. |
| Daylight, no flash | Flash on a laminated card leaves a white patch over the photo panel. |
| Colour, not grayscale | Black and white copies lose the security tint and look like photocopies. |
| Original card, not a copy | A photo of a printed copy is refused. Photograph the card itself. |
| Flat surface, steady hand | A card held in the hand bends and blurs the small print. |
| Small enough to upload | A file that is too heavy stalls on mobile data and can arrive half sent. |
How the money leaves: wallets and bank
Four rails are open to Bangladesh accounts. Deposits post quickly on all of them, and withdrawal timing is the same across the board unless your bank adds a clearing step of its own.
-
bKash
- Deposit
- About 5 minutes
- Withdrawal
- About 4 minutes
-
Nagad
- Deposit
- About 5 minutes
- Withdrawal
- About 4 minutes
-
Rocket
- Deposit
- About 5 minutes
- Withdrawal
- About 4 minutes
-
Bank Transfer
- Deposit
- About 5 minutes
- Withdrawal
- About 4 minutes
Each wallet sets its own balance ceiling, so a large payout may need to be split or sent to the bank instead. Check the limit on the wallet side before you request, and keep the name on the wallet identical to the name on your payo70 profile.
Who sees your ID photo
Documents go to the verification team and stay there. They are used to match a name to a person and a date of birth, nothing more. They are not shown to other players, not passed to game providers, and not used to market anything to you.
Support will never ask for your NID on Facebook, WhatsApp or Telegram, and never for your password or a bKash PIN. If someone claiming to be from payo70 asks for either, end the conversation and report it through 24/7 live chat or the help centre. Real staff can see your verification status without ever needing the photo again.
Keep your documents inside the app or the website. A file sent through a messenger app sits on someone else's server, and you cannot take it back once it is forwarded.
Questions people ask after a rejected cash-out
Short answers to the things that come up most in live chat. If your case is not here, the sections above cover the full process.
Do I really need KYC before my first withdrawal?
Yes. Verification is required before your first withdrawal, and you can complete it any time after registering. Doing it early is the difference between a payout in about 4 minutes and a wait of up to 12 hours for the review.
How long does the review actually take?
Up to 12 hours. Files with clear photographs usually clear faster, because nobody has to come back and ask for a second copy of the same card.
Can I send my winnings to my brother's bKash?
No. Payouts only go to a wallet registered in the account holder's name. Add your own number under Wallet and withdraw to that, then move the money wherever you like from your own bKash app.
My withdrawal says pending. Is the money gone?
No. Pending means held, not lost. The amount stays in your balance while the check runs. Open live chat with the request ID and support can tell you which check is holding it.
What if my documents keep getting refused?
Read the reason attached to the refusal. Nearly all of them are about glare, a crop that cuts a corner, or a name that does not match the profile. Fix that one thing, upload again, or ask live chat to look at the file before you resubmit.
Does the app handle withdrawals the same way?
Yes. Same ৳700 minimum, same daily cap, same queue. The app is the easier place to photograph a document, because the camera preview shows the crop before you submit it.
Can I cancel a request I already sent?
You cannot change an amount once it is submitted. Wait for the result to come back, then send a new request for the correct figure. Sending a second request on top of a live one only slows both.
Set up the account, then set up the payout
Register, verify your ID and deposit ৳350 and your first withdrawal route is already open. If you already have a profile, log in and check the verification badge before you request anything.
Need to move money in first? The deposit guide covers bKash, Nagad, Rocket and bank transfer. 18+ · Play Responsibly.